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VALUES QUESTIONNAIRE

We believe the true value of BCR is based on how well we address the needs of each customer. Fill out a Customer Values Questionnaire to help us provide the best possible solutions to all of our customers.

Answer our Customer Values Questionnaire

    Contact Name (required)

    Agency/Organization (required)

    Title

    Phone

    Your Email (required)

    Instructions: Please rate each of the fifteen biosolids management criteria below from 1 to 5 based on the following scale:

    1

    Very undesirable or unimportant

    2

    Not desirable or important

    3

    Indifferent

    4

    Desirable or important

    5

    Very desirable or important

     

    Biosolids Management Criteria

     

    Criteria

    Description

    Rating

    Mechanical Simplicity

    Ease of operation and maintenance. Degree of process automation. Operators with average training are able to run and maintain the system with minimal training.

    Mechanical Reliability

    Major components are reliable based on industry experience. Replacement parts are readily available and inexpensive. Service and support personnel are nearby and available.

    Compatibility and Flexibility

    Ability of the system to accept and process feedstock variations and volume fluctuations without difficulty.

    Site Requirements

    Minimal required footprint, facility size, and building size/height requirements.

    Proven Process

    Importance of existing facilities and years of proven operating history.

    Complete Single-Provider Package

    Ability to have a single solution provider for design, installation, operations, and ongoing support.

    Current Regulatory Compliance

    Ability to meet current Class A or Class B regulations. Biosolids and any other emissions from the system completely comply with current regulatory limits.

    Future Regulatory Compliance

    Ability to meet future regulations. The system complies with current biosolids and other applicable regulations as well as anticipated future regulatory changes.

    Local Environmental Impact

    Odor, visual impact, noise. Degree to which the system minimizes the impact to the surrounding community.

    End Product Marketability

    High quality biosolids end product provides a variety of disposition or beneficial reuse options, potentially including sale as a value-added product.

    Safety

    Degree to which the system limits exposure to potential hazards and direct exposure to sludge. Importance of the safety record of existing facilities.

    Capital Costs

    Cost to purchase, install, and start up the system.

    Operating Costs

    Cost to operate the system. Consistency and predictability of operating costs.

    Energy Costs and Sources

    Energy efficiency and overall energy costs to operate the system. Flexibility of energy sources (e.g. electricity, natural gas, propane).

    Outsourced Services

    Comfort with outsorcing process management from sludge management to final disposition.

     

    Customer Specific Information

     

    Does your facility require capital investment for capacity, odor control, or regulatory compliance?

    yesno

    Do your facilities utilize aerobic digestion?

    yesno

    Do your facilities own or operate lime stabilization equipment?

    yesno

    Do your facilities own or operate sludge dewatering equipment?

    yesno

     

    Do you currently produce Class A or Class B biosolids? Class AClass BOther

    What is the final disposition outlet for your end product (i.e. land application, commercial product)?

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